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French regulator hammers Amazon with €32 million fine over ‘intrusive staff surveillance’


French regulator Commission nationale de l’informatique et des libertés (CNIL) fined Amazon France Logistique €32 million for what the CNIL said was an “excessively intrusive” surveillance system set up to monitor the performance of staff.

The CNIL said on January 23 that indicators tracking the “inactivity time” of employees’ scanners had been put in place and that such a system was illegal.

It also said a process set up to measure the speed at which items were scanned was also “excessive”.

“More generally, the CNIL considered it was excessive to keep all the data collected by the system, as well as the resulting statistical indicators, for all employees and temporary workers, for a period of 31 days,” said the regulator.

An Amazon spokesperson said the company disagreed with CNIL’s fine and reserves the right to appeal.

“Warehouse management systems are industry standard and are necessary for ensuring the safety, quality, and efficiency of operations and to track the storage of inventory and processing of packages on time and in line with customer expectations,” he also said.

Amazon France Logistique manages the US multinational’s large warehouses in France.