Around 3,000 emails were left undelivered earlier in October after a technical outage at the European Commission, Brussels Signal can report.
The disclosure of this figure followed an exclusive recent report by Brussels Signal revealing a partial four-day EU email outage between October 10 and October 14.
Officials within the EC had expressed confusion as to the exact extent of the outage , with some telling Brussels Signal that their workflow had been disrupted by the incident, while others said they did not notice any problems whatsoever.
The final figure was delivered to MEPs in official correspondence on October 18, in which European Union staff insisted that the source of the email chaos “is now permanently fixed”.
“The investigation results showed that only messages sent from the Commission to the Parliament were concerned, resulting in about 3,000 emails not delivered to their EP recipients,” the official message seen by Brussels Signal read.
“The Commission has taken the necessary measures to make sure the undelivered emails are resent by their senders.
“We apologise for the inconvenience this may have caused, and thank you for your understanding,” it added.
Speaking to Brussels Signal, a commission spokesman said a “technical issue on one of the e-mail servers of the Commission” was at the heart of the four-day failure.
“The incident lasted from the afternoon of October 10 until morning of October 14, when a workaround was applied. The issue was resolved completely on October 14, in the afternoon,” the spokesman said.
“The senders of the e-mails were notified that their e-mails have not been sent and the commission is following up with the senders to ensure that all e-mails are delivered.”
The European Union’s official email service was hit with a four-day partial outage between October 10 and October 14, documents seen by Brussels Signal have confirmed. https://t.co/91reGtrD4O
— Brussels Signal (@brusselssignal) October 15, 2024
